Conditions of sale and shipments
Dear customer, we would like to provide information relating to the warranty terms, general conditions of sale and transport costs. We invite you to read the instructions on this page, remembering that we remain at your complete disposal for any additional information or clarification.
Warranty
Lofficina Kosmetica Olfattiva uses the " Satisfied or Reimbursed " guarantee - pursuant to Legislative Decree 22 May 1999 n°185 - through which the customer can exercise the right of withdrawal, within 10 days from receipt of the goods .
To exercise the right of withdrawal, the customer must send a registered letter with return receipt to LOK - Lofficina Olfattiva Kosmetica, via Fantaguzzi n.34 - 47521 Cesena (FC). An email can also be sent to the address: info@lofficinaolfattivakosmetica.it (only if confirmed, via letter AR, within 48 hours of sending).
Costs of (possible) returning goods
Regarding the right of withdrawal exercised by the customer, within 14 days of shipment of the goods by the customer, LOK will reimburse the expenses already incurred by the customer.
Complaints
For any complaints , contact 327 4480789 (during shop opening hours) or write to: info@lofficinaolfattivakosmetica.it indicating the reasons for the complaint.
Shipping methods and costs
- Shipments are made from Monday to Friday (it takes between 2 and 8 working days). For more information on shipping times, contactinfo@lofficinaolfattivakosmetica.it .
- The products are shipped by courier.
- Shipping costs for Italy : €8.90 VAT included
- Free shipping for amounts over €100.00
- Shipping costs to other European countries: €40.00 VAT included
- Free shipping for amounts over €350.00